Refund & Cancellation
Our transparent return and refund policy to ensure your complete satisfaction with every purchase.
1 Day
Return Window
5-7 Days
Refund Processing
24/7
Support Available
Contents
Overview
At Singh Sahab Toys, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy. This policy outlines the terms and conditions for returning products and receiving refunds.
We reserve the right to modify this policy at any time. Any changes will be posted on this page.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- Return request must be initiated within 7 days of delivery
- Product must be unused, unwashed, and in original packaging
- All tags, labels, and accessories must be intact
- Proof of purchase (order confirmation email) must be provided
- Product must not be damaged due to customer misuse
Non-Returnable Items
- Personal care and hygiene products
- Undergarments and swimwear
- Opened software or digital content
- Customized or personalized products
- Gift cards and promotional items
Return Process
Follow these simple steps to initiate a return:
Initiate Return Request
Go to My Orders, select the item, and click "Return"
Provide Reason
Select reason for return and add photos if required
Schedule Pickup
Our pickup agent will collect the package within 2-3 days
Get Refund
Refund initiated after quality check (5-7 business days)
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Methods:
Original Payment Method
5-7 business days
Bank Transfer
7-10 business days
Store Credit
24-48 hours
Wallet Refund
24-48 hours
Shipping charges will be refunded for damaged/defective items only.
Order Cancellations
You can cancel your order under the following conditions:
- Cancel within 24 hours of placing the order
- Order has not been shipped yet
- No custom or personalized items in the order
Cancellation Timeline:
| Order Status | Cancellation | Refund Time |
|---|---|---|
| Payment Pending | Allowed | Instant |
| Processing | Allowed | 3-5 business days |
| Shipped | Not Allowed | - |
| Delivered | Use Return | 5-7 business days |
Exchanges
We offer exchanges for different sizes, colors, or alternative products subject to availability.
- Exchange request must be made within 7 days of delivery
- Original product must be in unused, original condition
- Price difference will be charged or refunded accordingly
- Exchange is subject to availability of the desired product
Need a different size or color? Contact our support team for assistance!
Damaged/Defective Items
We want you to receive products in perfect condition. If you receive a damaged or defective item:
- Report within 48 hours of delivery
- Provide clear photos of the damage
- Include photos of the packaging
- Full refund or replacement at no additional cost
- Free return shipping for damaged items
We take full responsibility for damaged products. No questions asked!
Need Help?
Our support team is here to help you with any questions about returns and refunds.